Shipping & Returns
TABLE TENNIS TABLES
RECEIVING YOUR STIGA TABLE TENNIS TABLE
After purchasing your STIGA table tennis table online, you will receive an email detailing your order information and your tracking number. Orders typically ship within 24-48 hours and vary on arrival time based on distance from our warehouse.
Because of the product weight and size, our table tennis tables must be shipped via a freight trucking company by ground freight.
The freight company will reach out to you by phone to schedule a date and time window for your delivery (generally a minimum of a four-hour window). The item will be delivered to your designated shipping address on your order. Before ordering, it’s key to double-check this address and your phone number are correct.
An adult over the age of 21 must be available to accept, inspect, and sign for the delivery. At this time, you should make sure you have received the correct number of boxes and there is not any extensive damage that occurred during shipping. In the unlikely event, there is damage to your package, the delivery receipt must state the damage before it is signed. Contact STIGA immediately here if there has been extensive freight shipping damage or if there are missing items. Please supply our customer service team with your order number and item number and we will do everything we can to replace the item promptly on time.
PROCESS FOR STANDARD RETURN SHIPPING
Contact our Customer Service team to obtain a Return Authorization Number. You can reach us at 800.467.1421 or firstname.lastname@example.org.
Pack items in original packaging and include Return Authorization Number on the package. UPS is our preferred carrier, however, if you choose another carrier, we they provide insurance and tracking information.
Please include a copy of the original packing slip and include the order number from the original order in the address.
Address Package to:
Return Authorization Number: ___________________
817 Maxwell Ave
Evansville, IN 47711
All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.
Please keep the tracking information of your return to monitor delivery status.
Typical return processing takes 30 days. Once your return has been received and has passed inspection, we will issue the credit. You will be notified you via email once your return is processed and the credit has been issued.
PROCESS FOR FREIGHT RETURNS
Please contact customer service at: 1-800-467-1421 –OR– Click here email@example.com to send us an email.